Please be aware there could potentially be a 3/6 weeks waiting list due to the volume of orders and time/care that goes into creating your beautiful keepsakes, but please contact me to question waiting time as this can vary. We aim to get your items back to you as quickly as possible.
For bears we advise up to 7/8 items based on 0-3months
Cushions around 6/7 outfits
Christmas stockings around 4/5 outfits
Blankets – vary on size approx 25 outfits
Any concerns or further questions please contact me.
That’s fine please contact us regarding how many extra you would like and we will see what we can do to include them.
They’re approximately 11 inches high when sitting, 15 inches standing.
We have the skills to transform almost any garment into a keepsake. But here are a few we recommend that work best: vests, dresses, baby grows, shirts and trousers, knitted items (not too thick and chunky) denim, fleece, jumpers, PJ’s, sports kits, school uniform and more… please contact me for further advice.
We recycle all left overs unless requested otherwise. We will inform you of any unused clothing and it will be returned with your finished keepsake if requested.(please do not intentionally send too many items as this may occur additional postage costs.)
No I do not charge extra for names, DOB, weight and time. I also allow a few small sentences/messages please contact to discuss this.
Please send all clothing in secure waterproof packaging via special delivery. Please ensure you include your contact details and order details (name for bear, dob etc.) in with your clothing (this is very important) we need to know who the clothing belongs to. If you have any special requests please also add notes in with your parcel, for example most important pieces of clothing to use?
Yes, if you live local I am happy for you to drop off/pick up any products you have ordered from us.
Once your item is complete we will inform you it’s been dispatched. All items are sent Royal Mail signed for.
Yes, vouchers are available from the value of £10. Vouchers must be used within 12 months of issue date.
Yes, many of my customers send me descriptions/photos of what they would like e.g. a nursery room theme & colour, therefore I will create pillows/blankets/ taggies etc. to meet the theme of the nursery. I advise you to order the style of the item you would like on the website then please contact me straight away with special requests/requirements.
Yes, I welcome all product requests. As all my items are handmade I will do my best to create something to suit your requirements, please contact me sending a description/image of what you would like made and I will give you a quote and do my best to create it for you.
We will accept a cancellation up to 48 hours but please message any time after regarding this, if we have started the process of your order we will be unable to offer a refund due to them being personalised. With regards to keepsake items we accept cancellations for 14 days after ordering if we have not received your clothes. Once we receive your clothes we cannot cancel an order. We cannot offer refunds unless the keepsake is faulty. In the unlikely case that your keepsake is faulty please return to us and we will do our best to put it right.
"Absolutely amazing bear bought from this very talented and super nice lady! Bought as an Easter gift for my Mum and she was very happy with it. Replies fast and lovely to chat with, will definitely be buying from her again."
"Had 5 very special memory bears made by this very talented lady they are so special hold treasured memories, would definitely go to Samantha again she went above and beyond to ensure that they were made to what we wanted. Thank you Samantha xx"
"I recently bought my fur baby a matching bandana and blanket for Christmas. Sam was so helpful in the process and always sent me updates on how my order was going. Ollys items are soooo lovely and he loves them. Defo recommend. Will definitely be back in the future! Xx"
"Absolutely amazing service…very helpful and quick to respond to messages, and extremely helpful. Amazing personal Christmas presents, will definitely be back! x "
"Thank you so much for upcycling my sideboard, looks as good as new now, and I can’t even tell where the dog chewed one of the drawers. Amazing service, thank you xx"
"Thank you Sam for the time and effort you put in to all that you do. You went out of your way to help me. Very much appreciated. Xx"
"Thank you so much for my father’s day frame off the grandkids, he couldn’t have been happier with it. It’s lovely to see such amazing talent, I’ll be ordering another one shortly xxx "
"Received my mums birthday present today!! Can’t wait to give it to her! It’s amazing so happy with it xx"
"Did a lovely makeover on a sideboard, very friendly and brilliant service would use again thank you Sam"