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Frequently Asked Questions

 

 

How long do keepsake items take?

Please be aware there could potentially be a 3/6 weeks waiting list due to the volume of orders and time/care that goes into creating your beautiful keepsakes, but please contact me to question waiting time as this can vary. We aim to get your items back to you as quickly as possible.

 

How many items of clothing do I need?

For bears we advise up to 7/8 items based on 0-3months

Cushions around 6/7 outfits

Christmas stockings around 4/5 outfits

Blankets – vary on size approx 25 outfits

Any concerns or further questions please contact me.

 

I would like to use more items of clothing than you have recommended?

That’s fine please contact us regarding how many extra you would like and we will see what we can do to include them.

 

How big are the Bears?

They’re approximately 11 inches high when sitting, 15 inches standing.

 

What type of clothing can we use?

We have the skills to transform almost any garment into a keepsake. But here are a few we recommend that work best: vests, dresses, baby grows, shirts and trousers, knitted items (not too thick and chunky) denim, fleece, jumpers, PJ’s, sports kits, school uniform and more… please contact me for further advice.

 

What happens to left over clothes/fabric?

We recycle all left overs unless requested otherwise. We will inform you of any unused clothing and it will be returned with your finished keepsake if requested.(please do not intentionally send too many items as this may occur additional postage costs.)

 

Is it additional cost for personalisation on the keepsakes?

No I do not charge extra for names, DOB, weight and time. I also allow a few small sentences/messages please contact to discuss this.

 

How do I send my clothing to you?

Please send all clothing in secure waterproof packaging via special delivery. Please ensure you include your contact details and order details (name for bear, dob etc.)  in with your clothing (this is very important) we need to know who the clothing belongs to. If you have any special requests please also add notes in with your parcel, for example most important pieces of clothing to use?

 

Can I drop off my clothing/ pick up my items from you?

Yes, if you live local I am happy for you to drop off/pick up any products you have ordered from us.

 

How will you send my items?

Once your item is complete we will inform you it’s been dispatched. All items are sent Royal Mail signed for.

 

Do you offer gift vouchers?

Yes, vouchers are available from the value of £10. Vouchers must be used within 12 months of issue date.

 

Can we request fabrics to suit our requirements?

Yes, many of my customers send me descriptions/photos of what they would like e.g. a nursery room theme & colour, therefore I will create pillows/blankets/ taggies etc. to meet the theme of the nursery. I advise you to order the style of the item you would like on the website then please contact me straight away with special requests/requirements.

 

Can we request a product you don’t currently advertise/sell?

Yes, I welcome all product requests. As all my items are handmade I will do my best to create something to suit your requirements, please contact me sending a description/image of what you would like made and  I will give you a quote and do my best to create it for you.

 

Do you accept cancellations/ refunds?

We will accept a cancellation up to 48 hours but please message any time after regarding this, if we have started the process of your order we will be unable to offer a refund due to them being personalised. With regards to keepsake items we accept cancellations for 14 days after ordering if we have not received your clothes. Once we receive your clothes we cannot cancel an order. We cannot offer refunds unless the keepsake is faulty. In the unlikely case that your keepsake is faulty please return to us and we will do our best to put it right.

 

Please ensure YOU CHECK ALL dates and spelling on your orders! Refunds will not be issued for incorrect dates/spelling supplied. In the event of miss spelling or incorrect dates please contact us we will do our best to rectify, however please be aware an additional fee may apply.

 

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Reviews

 

 

"Absolutely amazing bear bought from this very talented and super nice lady! Bought as an Easter gift for my Mum and she was very happy with it. Replies fast and lovely to chat with, will definitely be buying from her again."

 

Shannon Sinclair

Northamptonshire

 

"Had 5 very special memory bears made by this very talented lady they are so special hold treasured memories, would definitely go to Samantha again she went above and beyond to ensure that they were made to what we wanted. Thank you Samantha xx"

 

Mandy Turner

Pembroke Dock

 

 

"I recently bought my fur baby a matching bandana and blanket for Christmas. Sam was so helpful in the process and always sent me updates on how my order was going. Ollys items are soooo lovely and he loves them. Defo recommend. Will definitely be back in the future! Xx"

 

Courtney Lowndes

 

 

"Absolutely amazing service…very helpful and quick to respond to messages, and extremely helpful. Amazing personal Christmas presents, will definitely be back! x "

 

Emma Bennett

Haverfordwest

 

 

"Thank you so much for upcycling my sideboard, looks as good as new now, and I can’t even tell where the dog chewed one of the drawers. Amazing service, thank you xx"

 

Connie Spicer

Neyland

 

"Thank you Sam for the time and effort you put in to all that you do. You went out of your way to help me. Very much appreciated. Xx"

 

Yvonne Symes

Pembroke Dock

 

"Thank you so much for my father’s day frame off the grandkids, he couldn’t have been happier with it. It’s lovely to see such amazing talent, I’ll be ordering another one shortly xxx "

 

Tia Roblin

Barry

 

"Received my mums birthday present today!! Can’t wait to give it to her! It’s amazing so happy with it xx"

 

Jodie Wright

Eastbourne

 

"Did a lovely makeover on a sideboard, very friendly and brilliant service would use again thank you Sam"

 

Paul Morris

Pembrokeshire

 

CONTACT

Vintage Creations

32 Grove Drive

Pembroke SA71 5QB

07929 911 404

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Copyright © 2019 Vintage Creations. All rights reserved.

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